Refund policy
Refund Policy
Last Updated: July 18, 2026
1. Return Eligibility
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused, unwashed, and undamaged.
- In the original packaging with all tags and accessories attached.
2. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
- Items damaged due to improper use or wear and tear.
3. Return Shipping & Address
Shipping Cost: We cover the return shipping costs for eligible returns. A prepaid return label will be provided via email once your request is approved.
Return Address: Please note that our warehouse is located in China. All returns must be shipped to our international facility. We will provide the exact address in the return confirmation email.
Note: International returns may take 2–3 weeks to arrive. We appreciate your patience.
4. Refund Process
Inspection: Once we receive your item, we will inspect it and notify you of the approval status of your refund.
Timeline: If approved, your refund will be processed within 5–7 business days to your original method of payment.
Please note: Due to international banking processing times, it may take additional days for the credit to appear on your statement.
5. How to Apply
Please email us at service@outzeon.com with your Order ID and photos of the item(s) you wish to return. We will guide you through the next steps.